contacts

– Credit Card (VISA, Mastercard, American Express, etc.)

What kind of information do we collect?

We receive, collect and store all information that you enter on our website or provide to us in any other way. We also collect the Internet Protocol (IP) address used to connect your computer to the Internet; access; email address; computer and connection information.

We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information and methods used to navigate away from the page.

We also collect personally identifiable information (including your name and email address).

How do we collect information?

When you fill in a contact form on our website or communicate it to us via e-mail, as part of the process, we collect personal information you provide us with such as your name and e-mail address.

Your personal information will only be used for the specific reasons stated above.

Why do we collect this type of personal information?

​We collect such personal and non-personal information for the following purposes: 

1. provide and manage the Services; provide continuous assistance and technical support to our users; 
2. to be able to contact our visitors and users with general or personalised service notices and promotional messages; 
3. to create aggregate statistical data and other aggregated and/or inferred non-personal information that we or our business partners may use to provide and improve our respective services; 
4. to comply with applicable laws and regulations

 

How do we store and use the personal information of visitors to your site?

Our website is hosted on WordPress, which provides us with the online platform that enables us to showcase the work we produce. Your data may be stored using WordPress.com’s data storage, databases and general applications. Your data is stored by them on secure servers, protected by firewalls.

 

How do we communicate with site visitors?

We may contact you to inform you about your account, to troubleshoot problems with your account, to poll you through surveys or questionnaires, to send you updates about our activities, our work or events in which we participate, as otherwise necessary we may contact you by email, phone, text message, wapp message and regular mail.

 

Privacy Policy Updates

We reserve the right to change this privacy policy at any time, so please check it frequently. Changes and clarifications will take effect immediately after they are posted on the website.

If we make substantial changes to this policy, we will notify you that it has been updated so that you know what information we collect, how we use it and under what circumstances we use and/or disclose it

 

Questions and contact information

If you wish to access, correct, amend or delete any personal information we have about you, you are invited to contact us at info@cyl17.com.

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GENERAL INFORMATION

These General Terms and Conditions of Sale relate to the purchase of CYL17 di Silvia Catalano P.I 04160300135 products made remotely via telematic network on www.cyl17.com and hosted by WordPress.com

Each purchase transaction shall be governed by the provisions of Legislative Decree No. 185/99, Legislative Decree No. 206/05; information directed to the conclusion of the contract shall be subject to Art. 12 of Legislative Decree No. 70/03 and, as regards the protection of confidentiality, shall be subject to the provisions of Legislative Decree No. 196/03.

CONCLUSION OF CONTRACT AND ACCEPTANCE OF GENERAL TERMS AND CONDITIONS

Contracts for the sale of products on CYL17 Shop are considered concluded when the purchase order placed by the customer is received by CYL17 di Silvia Catalano P.I. 04160300135 and accepted by the latter.

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PROCESSING OF PERSONAL DATA

​CYL17 di Silvia Catalano P.I 04160300135 pursuant to art. 13 of Legislative Decree 196/2003, informs you that the personal and tax data acquired, even verbally, with reference to the business relationships established, provided directly by the interested parties, or otherwise acquired as part of the company's activity, shall be processed in compliance with the aforementioned legislation, including the confidentiality obligations provided for therein.

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CUSTOMER OBLIGATIONS​

​The Customer is obliged, before submitting his purchase order, to read these general sales conditions carefully. Submitting the purchase order implies full knowledge and acceptance thereof. Finally, the Customer is obliged, once the on-line purchase procedure has been completed, to print and keep these general sales conditions, which have already been viewed and accepted during the conclusion of the contract.

ORDER DEFINITION

By sending the order online, the Customer transmits to CYL17 di Silvia Catalano P.I 04160300135 a proposal to purchase the product and/or products placed in the shopping cart.

When the Customer places an online order for the products he or she has placed in the shopping cart, he or she agrees to purchase them at the price and under the terms indicated in these General Terms and Conditions of Sale.

CYL17i di Silvia Catalano P.I 04160300135 shall notify the Customer of the acceptance and confirmation of the order.

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TERMS AND CONDITIONS OF PURCHASE

​The customer purchases the product, the specifications of which are set out online in the relevant product descriptions and technical data sheets, at the price stated therein, plus the delivery charges specified on the website.

Before the purchase order is submitted, a summary is provided of the unit price of each selected product, the total cost when purchasing multiple products, and the relevant delivery charges.

Once the purchase order has been submitted, the customer shall receive from CYL17 di Silvia Catalano P.I. 04160300135 an e-mail message confirming receipt of the purchase order and containing information on the main characteristics of the goods purchased, a detailed indication of the price, delivery costs, applicable taxes and means of payment, as well as a reference to the general terms and conditions and information on the existence of the right of withdrawal, the conditions and methods of its exercise displayed on the website.

Following the approval of Law Decree No. 223 of 4 July 2006 “manoeuvre bis” Art. 37 paragraphs 8 and 9, converted into Law 248 of 4 August 2006, which came into force on 12 August 2006, which reinstates the obligation to communicate the list of customers and suppliers when issuing invoices, and Law Decree 78 of 31 May 2010 converted into Law 122 of 30 July 2010, requires customers to communicate their VAT NUMBER and TAX ID in the appropriate fields on the site.

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PAYMENT  ​

You can choose to pay by:​

• ​PayPal

• Should the consumer wish to pay by credit card, they may also use the payment procedure via PayPal, Stripe and Satispay, which are systems designed to ensure the confidentiality of the data provided by customers.

• Credit Card

• Bank Transfer

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For all information and further Legal Agreements, please consult the website www.paypal.com www.stripe.com

You can choose your preferred payment method after entering your delivery address. The payment transaction takes place on a secure page and uses SSL (Secure Socket Layer) certificates, a system that guarantees maximum security for online transactions. Credit card data is protected from unauthorised access by encrypted SSL data transfer, which is not accessible to third parties.

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DELIVERY OF PRODUCTS

​The purchased goods, together with the relevant invoice, shall be delivered to the address specified by the customer when placing the order online, the invoice may also be sent in electronic format by email to the address that the customer will have provided when resetting the master data or filling in the data when placing the order 

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WE DELIVER WORLDWIDE

Deliveries are made from Monday to Friday during office hours, excluding public holidays. Orders received on public holidays will be taken on the next working day.

The cost of shipping depends on the country of destination and the weight/volume of the parcel. The customer can view the cost online at the end of the order, before confirming it.

CUSTOMS DUTIES AND TAXES

​In case of shipment to a country outside the European Union, the goods may be subject to customs duties and possible sales taxes. Any additional charges for customs clearance shall be borne exclusively by the recipient. In the event of rejection of the goods by the customer or non-delivery for other reasons (e.g. incorrect address and/or telephone number of the consignee; repeated absence of the consignee, etc.), the amount to cover the following costs will be withheld: “sending of goods” + “return of goods” + “customs for return” and charged to the consignee. Instead, the price of the goods shall be refunded.

Customs duties and taxes, if any, vary according to the country of destination and are applied upon arrival of the goods in that country. For information on the amount of duties and taxes, if any, and how to clear goods through customs, please contact the relevant customs office in the country of destination.

Any specific requirements should be submitted by the customer to CYL17 di Silvia Catalano P.I 04160300135

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RIGHT OF WITHDRAWAL

​The Purchaser shall in any case have the right to withdraw from the contract entered into, without penalty and without specifying the reason, within a period of 14 (fourteen) working days from the day of receipt of the purchased goods, except in the case of customised orders, with us the days are 17.

In the event that the trader has not fulfilled his obligations to provide information on the existence, modalities and timing of the return or withdrawal of the goods in the event of the exercise of the right of withdrawal referred to in Article 52 of the Consumer Code, the term for the exercise of the right of withdrawal shall be 0 (ninety) days and shall run from the day of receipt of the goods by the consumer.
If the Purchaser decides to avail himself of the right of withdrawal, he must notify the seller by e-mail at info@cyl17.com.

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For the purposes of exercising the right of withdrawal, the sending of the notice may validly be replaced by the return of the purchased goods, provided that it is within the same terms.

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The return of the goods shall in any case take place no later than 30 (thirty) days from the date of receipt of the goods.

In any case, you will be entitled to a full refund of the price paid,
the goods must be returned undamaged and, in any case, in a normal state of preservation.

The Purchaser may not exercise this right of withdrawal for contracts for the purchase of sealed audiovisual products or computer software that have been opened by him, as well as goods made to measure or clearly customised or which, due to their nature, cannot be returned or are liable to deteriorate or alter rapidly, the supply of newspapers, periodicals and magazines, as well as goods whose price is linked to fluctuations in financial market rates that the trader is unable to control, and in any other case provided for in Article 55 of the Consumer Code.
The only costs payable by the consumer for the exercise of the right of withdrawal under this Article are the direct costs of returning the goods to the Supplier.

The Supplier shall refund the full amount paid by the Purchaser free of charge within 30 (thirty) days of receipt of the notice of withdrawal.
Upon receipt of the notice by which the Purchaser communicates the exercise of the right of withdrawal, the parties to this agreement are released from their mutual obligations, subject to the provisions of the preceding paragraphs of this article.

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PROCEDURE FOR EXERCISING THE RIGHT OF WITHDRAWAL

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• The right of withdrawal is exercised by sending, within the aforementioned time limit, a written notice by e-mail to the e-mail address info@cyl17.com. or via the returns button on the website itself.

• If the goods have been delivered, the customer shall return them to CYL17 di Silvia Catalano P.I. 04160300135 within 15 (fifteen) working days from the date of delivery of the goods complete with all parts and any accessories or instruction manual and everything originally delivered to the customer; returns of damaged goods or goods with cut labels shall not be accepted.

• A copy of the electronic order receipt must be attached to the returned product.

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NOTE ON CUSTOMISED PRODUCTS:

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Customised products are made especially for you, so they cannot be returned.

​Free return shipping with PayPal!

1. ​Activate the PayPal refunded return service BEFORE making a purchase on CYL17
2. Buy by paying with PayPal.
3. If you change your mind and want to return the product, PayPal reimburses the return shipping costs in a few easy steps!

​It is a free service offered by PayPal:  ​https://www.paypal.com/it/webapps/mpp/refunded-returns

​The User may receive up to 12 refunds per person. Only one refund per PayPal transaction code is permitted.

The costs of returning the goods to CYL17 di Silvia Catalano P.I 04160300135 shall be borne by the customer.

​If the right of withdrawal is exercised by the customer in accordance with the provisions contained in this clause, CYL17 di Silvia Catalano P.I 04160300135 shall be obliged to reimburse the sums paid by the customer.

​In particular, CYL17 di Silvia Catalano P.I 04160300135 shall proceed free of charge with the transmission of the order to re-credit the full amount within 30 (thirty) days from the date on which it became aware of the customer's exercise of the right of withdrawal.

​This will be done by PayPal reimbursement where possible or by crediting the sum to the bank account indicated by the customer.

​CYL17 di Silvia Catalano P.I 04160300135 has the right to reject any product returned by means other than those specified above, as well as products for which the customer has not fully paid the return costs, or has not complied with the procedures and timeframes indicated for communicating the exercise of the right of withdrawal.

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REPLACEMENT OF AN ITEM DUE TO AN INCORRECT PURCHASE

​In the event that the customer has mistakenly purchased a product and needs to request a replacement (e.g. wrong shoe size, wrong size of an item of clothing) CYL17 is available to replace it subject to the availability of the product in question (it should be noted that, in the case of hand-painted products, the customer cannot, of course, expect or demand a copy that is identical to the product originally purchased).

All our products are hand-painted individually, so each one is different in its originality and uniqueness, even if they depict the same subject.

​Shipping costs for replacement: shipping costs in this case are borne by the customer, unless otherwise agreed upon with CYL17 staff.  

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EXPRESS TERMINATION CLAUSE

​In the event of total or partial non-payment of the purchase price of the goods, CYL17 di Silvia Catalano P.I 04160300135 reserves the right to declare the purchase agreement terminated pursuant to and in accordance with article 1456 of the Civil Code by sending a written notice to the email address provided by the customer.

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COMPLAINTS

​For any complaints or clarifications, the customer should write to the e-mail address info@cyl17.com.

The customer will be contacted for clarification within 3 (three) working days of the request.

​APPLICABLE LAW AND JURISDICTION

All disputes arising from this contract shall be referred to a conciliation attempt at the Mediation Body of the Chamber of Commerce of Como and resolved according to the Conciliation Rules adopted by the same.

If the Parties intend to bring the matter before the ordinary judicial authorities, the competent court shall be that of the place of residence or elective domicile of the consumer, which is mandatory pursuant to Art. 33(2)(u) of the Consumer Code.

POSTPONEMENT

​This contract is governed by Italian law.

19.2. Insofar as not expressly provided for herein, the rules of law applicable to the relationships and matters envisaged in this contract shall apply, in particular Article 5 of the 1980 Rome Convention.

19.3 Pursuant to Art. 60 of the Consumer Code, the provisions contained in Part III, Title III, Chapter I of the Consumer Code are hereby expressly referred to.

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