{"id":292,"date":"2026-04-09T16:09:18","date_gmt":"2026-04-09T16:09:18","guid":{"rendered":"https:\/\/cyl17.com\/?page_id=292"},"modified":"2026-07-15T11:56:16","modified_gmt":"2026-07-15T11:56:16","slug":"contacts","status":"publish","type":"page","link":"https:\/\/cyl17.com\/en\/contacts\/","title":{"rendered":"Contact"},"content":{"rendered":"<section class=\"section dark\" id=\"section_277866147\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t\t\t\t\t\t\t<div class=\"section-bg-overlay absolute fill\"><\/div>\n\t\t\t\n\t<div class=\"is-border\"\n\t\tstyle=\"border-radius:51px;border-width:0px 0px 0px 0px;margin:0px 0px 0px 0px;\">\n\t<\/div>\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n<div class=\"row\"  id=\"row-705184078\">\n\n\t<div id=\"col-1806158377\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner text-center\"  >\n\t\t\t\n\t\t\t\n<div class=\"container section-title-container\" ><h1 class=\"section-title section-title-center\"><b aria-hidden=\"true\"><\/b><span class=\"section-title-main\" style=\"font-size:142%;\">contacts<\/span><b aria-hidden=\"true\"><\/b><\/h1><\/div>\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-1806158377 > .col-inner {\n  padding: 20px 0px 0px 0px;\n}\n<\/style>\n\t<\/div>\n\n\t\n<\/div>\n\t<div id=\"text-3828116284\" class=\"text\">\n\t\t\n<h3>What can we customise for you?<\/h3>\n\t\t\n<style>\n#text-3828116284 {\n  font-size: 0.9rem;\n  line-height: 1.35;\n  text-align: center;\n  color: #37c8d6;\n}\n#text-3828116284 > * {\n  color: #37c8d6;\n}\n@media (min-width:550px) {\n  #text-3828116284 {\n    font-size: 1.2rem;\n  }\n}\n<\/style>\n\t<\/div>\n\t\n\t<div id=\"text-3550213790\" class=\"text\">\n\t\t\n<div>We put our craftsmanship at your service to decorate and\/or refurbish:<\/div>\n<div><\/div>\n<div><strong>LEATHER AND DENIM JACKETS AND WAISTCOATS<\/strong>: The centrepiece of your outfit, entirely hand-painted.<\/div>\n<div><\/div>\n<div><strong>SNACKERS AND BAGS <\/strong>: To walk with a style that is truly one of a kind.<\/div>\n<div><\/div>\n<div><strong>T-SHIRTS AND SWEATSHIRTS:<\/strong> Original, hand-finished designs for a sophisticated, urban look.<\/div>\n<div><\/div>\n<div><strong>LEATHER ACCESSORIES:<\/strong> Backpacks and jewellery created or decorated to suit your<\/div>\n<div>taste.<\/div>\n<div><\/div>\n<div><strong>PAINTINGS, CHAIRS, TABLES AND BASKETBALLS<\/strong>: to furnish your spaces and make them unique<\/div>\n\t\t\n<style>\n#text-3550213790 {\n  font-size: 0.9rem;\n  text-align: center;\n}\n@media (min-width:550px) {\n  #text-3550213790 {\n    font-size: 1.05rem;\n  }\n}\n<\/style>\n\t<\/div>\n\t\n<div class=\"is-divider divider clearfix\" style=\"height:5px;\"><\/div>\n\t<div id=\"text-754057193\" class=\"text\">\n\t\t\n<h3>Give your clothes a new lease of life (Upcycling)<\/h3>\n\t\t\n<style>\n#text-754057193 {\n  font-size: 0.9rem;\n  line-height: 1.35;\n  text-align: center;\n  color: #37c8d6;\n}\n#text-754057193 > * {\n  color: #37c8d6;\n}\n@media (min-width:550px) {\n  #text-754057193 {\n    font-size: 1.2rem;\n  }\n}\n<\/style>\n\t<\/div>\n\t\n\t<div id=\"text-28218209\" class=\"text\">\n\t\t\n<p>Do you have an old leather jacket or a pair of shoes that you\u2019re fond of but don\u2019t wear any more?<\/p>\n<p>Don\u2019t leave them in the cupboard.<br \/>\nOur personalisation service is also a sustainable choice: bring us your pre-loved clothes and<br \/>\nWe will refurbish them, giving them a second, glorious lease of life.<br \/>\n\t\t\n<style>\n#text-28218209 {\n  font-size: 0.9rem;\n  text-align: center;\n}\n@media (min-width:550px) {\n  #text-28218209 {\n    font-size: 1.05rem;\n  }\n}\n<\/style>\n\t<\/div>\n\t\n<div class=\"is-divider divider clearfix\" style=\"height:5px;\"><\/div>\n\t<div id=\"text-489555033\" class=\"text\">\n\t\t\n<h3>How does the creative process work?<\/h3>\n\t\t\n<style>\n#text-489555033 {\n  font-size: 0.9rem;\n  line-height: 1.35;\n  text-align: center;\n  color: #37c8d6;\n}\n#text-489555033 > * {\n  color: #37c8d6;\n}\n@media (min-width:550px) {\n  #text-489555033 {\n    font-size: 1.2rem;\n  }\n}\n<\/style>\n\t<\/div>\n\t\n\t<div id=\"text-3859460488\" class=\"text\">\n\t\t\n<p><strong>CONSULTANCY<\/strong>: Get in touch and tell us about your idea. You can send us photos, sketches or simply a bit of inspiration.<\/p>\n<p><strong>THE PROJECT<\/strong>: We\u2019ll work together on the design, layout and colours to ensure the end result is exactly as you want it.<\/p>\n<p><strong>THE EXECUTION<\/strong>: Once the design has been approved, we get to work. We use only the finest materials (such as Angelus paints) and traditional techniques that guarantee durability and quality.<\/p>\n<p><strong>DELIVERY<\/strong>: You\u2019ll receive your personalised garment at home.<\/p>\n\t\t\n<style>\n#text-3859460488 {\n  font-size: 0.9rem;\n  text-align: center;\n}\n<\/style>\n\t<\/div>\n\t\n\t\t<\/div>\n\n\t\t\n<style>\n#section_277866147 {\n  padding-top: 50px;\n  padding-bottom: 50px;\n  background-color: rgb(0,0,0);\n}\n#section_277866147 .section-bg-overlay {\n  background-color: rgba(0, 0, 0, 0.3);\n}\n@media (min-width:550px) {\n  #section_277866147 {\n    padding-top: 100px;\n    padding-bottom: 100px;\n  }\n}\n<\/style>\n\t<\/section>\n\t\n\n\t<section class=\"section\" id=\"section_751298670\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t\t\t\t\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n<div class=\"row row-small align-middle align-center\"  id=\"row-139740856\">\n\n\t<div id=\"col-277974937\" class=\"col medium-10 small-12 large-10\"  >\n\t\t\t\t<div class=\"col-inner text-center\" style=\"background-color:rgb(255,255,255);\" >\n\t\t\t\n\t\t\t\n<h3 style=\"text-align: center\">Contact us<\/h3>\n<h4 style=\"text-align: center\"><span class=\"wixui-rich-text__text\">If you\u2019d like to request a bespoke design and already have an image or sketch to use as a reference, you can attach the file to your message and include some guidelines to help us bring your project to life.<br \/>\n<\/span><\/h4>\n<div class=\"row\"  id=\"row-1184012196\">\n\n\t<div id=\"col-944964488\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f10-o1\" lang=\"it-IT\" dir=\"ltr\" data-wpcf7-id=\"10\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/en\/wp-json\/wp\/v2\/pages\/292#wpcf7-f10-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Modulo di contatto\" novalidate=\"novalidate\" data-status=\"init\" data-trp-original-action=\"\/en\/wp-json\/wp\/v2\/pages\/292#wpcf7-f10-o1\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"10\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.7\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"it_IT\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f10-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<\/fieldset>\n<p><label> Your Name<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" autocomplete=\"name\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"your-name\" \/><\/span> <\/label>\n<\/p>\n<p><label> Your email<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" autocomplete=\"email\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"email\" name=\"your-email\" \/><\/span> <\/label>\n<\/p>\n<p><label> Object<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-subject\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"your-subject\" \/><\/span> <\/label>\n<\/p>\n<p><label> Upload files<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"file\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-drag-n-drop-file d-none\" aria-invalid=\"false\" type=\"file\" multiple=\"multiple\" data-name=\"file\" data-id=\"10\" data-version=\"free version 1.4.0\" accept=\".\" \/><\/span> <\/label>\n<\/p>\n<p><label> Your message (optional)<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-message\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea\" aria-invalid=\"false\" name=\"your-message\"><\/textarea><\/span> <\/label>\n<\/p>\n<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"Send\" \/>\n<\/p><input type=\"text\" class=\"wpcf7_hp_field\" name=\"wpcf7_hp_field\" value=\"\" tabindex=\"-1\" autocomplete=\"off\" \/><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<input type=\"hidden\" name=\"trp-form-language\" value=\"en\"\/><\/form>\n<\/div>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n<div class=\"is-divider divider clearfix\" ><\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1490699570\" class=\"col medium-4 small-12 large-4\"  >\n\t\t\t\t<div class=\"col-inner text-center\"  >\n\t\t\t\n\t\t\t\n\n\t\t<div class=\"icon-box featured-box icon-box-center text-center\"  >\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t\t\t\t\t\t\t\n<h4>Telephone Support<\/h4>\n<p>Contact us by phone<\/p>\n\t<div class=\"img has-hover x md-x lg-x y md-y lg-y\" id=\"image_867042081\">\n\t\t\t\t\t\t\t\t<div class=\"img-inner dark\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1020\" height=\"987\" src=\"https:\/\/cyl17.com\/wp-content\/uploads\/2026\/07\/scatole-logo-1024x991.jpg\" class=\"attachment-large size-large\" alt=\"Cyl17 logo in black on a white background\" srcset=\"https:\/\/cyl17.com\/wp-content\/uploads\/2026\/07\/scatole-logo-1024x991.jpg 1024w, https:\/\/cyl17.com\/wp-content\/uploads\/2026\/07\/scatole-logo-900x871.jpg 900w, https:\/\/cyl17.com\/wp-content\/uploads\/2026\/07\/scatole-logo-64x62.jpg 64w, https:\/\/cyl17.com\/wp-content\/uploads\/2026\/07\/scatole-logo-300x290.jpg 300w, https:\/\/cyl17.com\/wp-content\/uploads\/2026\/07\/scatole-logo-768x743.jpg 768w, https:\/\/cyl17.com\/wp-content\/uploads\/2026\/07\/scatole-logo-12x12.jpg 12w, https:\/\/cyl17.com\/wp-content\/uploads\/2026\/07\/scatole-logo.jpg 1269w\" sizes=\"auto, (max-width: 1020px) 100vw, 1020px\" \/>\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n<style>\n#image_867042081 {\n  width: 30%;\n}\n<\/style>\n\t<\/div>\n\t\n\t<div id=\"gap-100347721\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-100347721 {\n  padding-top: 20px;\n}\n<\/style>\n\t<\/div>\n\t\n<a href=\"tel:3296011591\" class=\"button secondary\" >\n\t<i class=\"icon-phone\" aria-hidden=\"true\"><\/i>\t<span>+393296011591<\/span>\n\t<\/a>\n\n<a href=\"https:\/\/wa.me\/393296011591\" target=\"_blank\" class=\"button success expand whatsap\" rel=\"noopener nofollow\">\n\t\t<span>WHATSAPP<\/span>\n\t<i class=\"icon-whatsapp\" aria-hidden=\"true\"><\/i><\/a>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-694933069\" class=\"col medium-5 small-12 large-5\"  >\n\t\t\t\t<div class=\"col-inner text-center\"  >\n\t\t\t\n\t\t\t\n\n\t\t<div class=\"icon-box featured-box icon-box-center text-center\"  >\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 60px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" >\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t\t\t\t\t\t\t\n<h4>Email Support<\/h4>\n<p>Contact us by Email for more information<\/p>\n\t<div class=\"img has-hover x md-x lg-x y md-y lg-y\" id=\"image_457056049\">\n\t\t\t\t\t\t\t\t<div class=\"img-inner dark\" >\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n<style>\n#image_457056049 {\n  width: 30%;\n}\n<\/style>\n\t<\/div>\n\t\n\t<div id=\"gap-1644775358\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-1644775358 {\n  padding-top: 20px;\n}\n<\/style>\n\t<\/div>\n\t\n\t\t<\/div>\n\t<\/div>\n\t\n\t\n<a href=\"mailto:info@cyl17.com\" class=\"button secondary\" >\n\t\t<span>send mail<\/span>\n\t<\/a>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1170610252\" class=\"col medium-10 small-12 large-10\"  >\n\t\t\t\t<div class=\"col-inner text-left\"  >\n\t\t\t\n\t\t\t\n<div class=\"row\"  id=\"row-2094513462\">\n\n\t<div id=\"col-1804386216\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<div class=\"container section-title-container\" ><h3 class=\"section-title section-title-center\"><b aria-hidden=\"true\"><\/b><span class=\"section-title-main\" >customer service<\/span><b aria-hidden=\"true\"><\/b><\/h3><\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n<div class=\"accordion\">\n\t<div id=\"accordion-790773430\" class=\"accordion-item\">\n\t\t<a id=\"accordion-790773430-label\" class=\"accordion-title plain\" href=\"#accordion-item-spedizioni\" aria-expanded=\"false\" aria-controls=\"accordion-790773430-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Shipping<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-790773430-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-790773430-label\">\n\t\t\t\n<p class=\"font_8 wixui-rich-text__text\"><span class=\"color_36 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\">\u200b<\/span><\/span><\/p>\n<h4 class=\"font_8 wixui-rich-text__text\" style=\"text-align: center\"><strong><span class=\"color_36 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\">\u200b\u200b<\/span><\/span><span class=\"color_43 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\">All products available in the online shop will be dispatched within 2 working days (48 hours)<\/span><\/span><\/strong><strong><span class=\"color_43 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\">)<\/span><\/span><\/strong><\/h4>\n<h4 class=\"font_8 wixui-rich-text__text\" style=\"text-align: center\"><strong><span class=\"color_43 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\"> from the date of payment for the order.<\/span><\/span><\/strong><\/h4>\n<p class=\"font_8 wixui-rich-text__text\"><span class=\"color_36 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\">\u200b<\/span><\/span><\/p>\n<p class=\"font_8 wixui-rich-text__text\"><strong><span class=\"wixui-rich-text__text\"><span class=\"color_43 wixui-rich-text__text\">ITALY<\/span><\/span><\/strong><\/p>\n<p class=\"font_8 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\"><span class=\"color_36 wixui-rich-text__text\">Shipping of articles purchased in our shop <\/span><\/span><span class=\"wixui-rich-text__text\"><span class=\"color_36 wixui-rich-text__text\">is carried out by UPS or BRT courier.<\/span><\/span><\/p>\n<p class=\"font_8 wixui-rich-text__text\">Delivery times: 1\u20132 working days.<\/p>\n<p class=\"font_8 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\"><span class=\"color_36 wixui-rich-text__text\">\u200b<\/span><\/span><span class=\"wixui-rich-text__text\"><span class=\"color_36 wixui-rich-text__text\">\u200b<\/span><\/span><span class=\"wixui-rich-text__text\"><span class=\"color_36 wixui-rich-text__text\">You can choose whether to have your order delivered to your home or to <\/span><\/span><span class=\"wixui-rich-text__text\"><span class=\"color_36 wixui-rich-text__text\">a pick-up point so you can pick it up when it is most convenient for you.<\/span><\/span><\/p>\n<p class=\"font_8 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\"><span class=\"color_36 wixui-rich-text__text\">\u200b<\/span><\/span><span class=\"wixui-rich-text__text\"><span class=\"color_36 wixui-rich-text__text\">The relevant costs will be indicated in the shopping cart before the order is confirmed.<\/span><\/span><\/p>\n<p class=\"font_8 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\"><span class=\"color_36 wixui-rich-text__text\">Once the purchase is confirmed and completed we will book the shipment <\/span><\/span><span class=\"wixui-rich-text__text\"><span class=\"color_36 wixui-rich-text__text\">and enter the tracking number to your order.<\/span><\/span><\/p>\n<p class=\"font_8 wixui-rich-text__text\"><span class=\"color_36 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\">\u200b\u200b<\/span><\/span><\/p>\n<p class=\"font_8 wixui-rich-text__text\"><strong><span class=\"wixui-rich-text__text\"><span class=\"color_43 wixui-rich-text__text\">FOREIGN\u00a0<\/span><\/span><\/strong><\/p>\n<p class=\"font_8 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\">\u200b<\/span><span class=\"wixui-rich-text__text\"><span class=\"color_36 wixui-rich-text__text\">Shipping of articles purchased in our shop <\/span><span class=\"color_36 wixui-rich-text__text\">Delivery is carried out by BRT courier or a similar service.<\/span><\/span><\/p>\n<p class=\"font_8 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\">The cost of shipping depends on the country of destination and the weight\/volume of the parcel. The customer can view the cost online at the end of the order, before confirming it.<\/span><\/p>\n<p class=\"font_8 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\">\u200b<\/span><span class=\"wixui-rich-text__text\">For special delivery requirements please contact us.<\/span><\/p>\n<p class=\"font_8 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\">\u200b<\/span><\/p>\n<p class=\"font_8 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\"><strong>CUSTOMS DUTIES AND TAXES<\/strong><br class=\"wixui-rich-text__text\" \/>\u200b\u200b\u200b\u200b\u200b\u200b\u200b<br class=\"wixui-rich-text__text\" \/>In case of shipment to a country outside the European Union, the goods may be subject to customs duties and possible sales taxes.<\/span><\/p>\n<p class=\"font_8 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\">Any additional charges relating to customs clearance shall be borne exclusively by the addressee. In the event of rejection of the goods by the customer or non-delivery for other reasons (e.g. incorrect address and\/or telephone number of the consignee; repeated absence of the consignee, etc.), the amount to cover the following costs shall be withheld: \u201csending of goods\u201d + \u201creturn of goods\u201d + \u201ccustoms for return\u201d and charged to the consignee.<\/span><\/p>\n<p class=\"font_8 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\">\u00a0<\/span><span class=\"wixui-rich-text__text\">Instead, the price of the goods will be refunded.<br class=\"wixui-rich-text__text\" \/>Customs duties and taxes vary according to the country of destination and are levied upon arrival of the goods in that country.<\/span><\/p>\n<p class=\"font_8 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\">\u00a0<\/span><span class=\"wixui-rich-text__text\">For information on the amount of duties and taxes, if any, and on how to clear goods through customs, it is advisable to contact the competent customs office in the country of destination.<\/span><\/p>\n<p class=\"font_8 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\"><span class=\"color_36 wixui-rich-text__text\">Shipping of articles purchased in our shop <\/span><\/span><span class=\"wixui-rich-text__text\"><span class=\"color_36 wixui-rich-text__text\">is carried out by UPS or other couriers depending on the country of destination.<\/span><\/span><\/p>\n<p class=\"font_8 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\"><span class=\"color_36 wixui-rich-text__text\">\u200b<\/span><\/span><span class=\"wixui-rich-text__text\">The cost and delivery times will depend on the country and the weight\/volume of the parcel, <\/span><span class=\"wixui-rich-text__text\">you can see the cost before confirming the order.<\/span><\/p>\n<p class=\"font_8 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\">\u200b\u200b<\/span><span class=\"wixui-rich-text__text\">For special delivery requirements please contact us.<\/span><\/p>\n<p class=\"font_8 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\">\u200b<\/span><\/p>\n<p class=\"font_8 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\"><strong>CUSTOMS DUTIES AND TAXES<\/strong><br class=\"wixui-rich-text__text\" \/>\u200b\u200b\u200b\u200b\u200b\u200b\u200b<br class=\"wixui-rich-text__text\" \/>In case of shipment to a country outside the European Union,<\/span><\/p>\n<p class=\"font_8 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\">the goods may be subject to the imposition of customs duties and possible sales taxes.<\/span><\/p>\n<p class=\"font_8 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\">Any additional charges for customs clearance will be borne exclusively by the recipient.<\/span><\/p>\n<p class=\"font_8 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\">In the event of rejection of the goods by the customer or non-delivery for other reasons<\/span><\/p>\n<p class=\"font_8 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\">(e.g. wrong address and\/or telephone number of the addressee; repeated absence of the addressee, etc.).<\/span><\/p>\n<p class=\"font_8 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\">amount will be withheld to cover the following expenses:<\/span><\/p>\n<p class=\"font_8 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\">\u201csending goods\u201d + \u201creturn goods\u201d + \u201ccustoms for return\u201d and charged to the consignee.<\/span><\/p>\n<p class=\"font_8 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\">Instead, the price of the goods will be refunded.<br class=\"wixui-rich-text__text\" \/>Customs duties and possible taxes vary according to the country of destination and <\/span><span class=\"wixui-rich-text__text\">are applied upon arrival of the goods in the country itself.<\/span><\/p>\n<p class=\"font_8 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\">For information on the amount of duties and taxes, if any, <\/span><span class=\"wixui-rich-text__text\">and how goods are cleared through customs, <\/span><span class=\"wixui-rich-text__text\">it is advisable to contact the competent customs offices in the country of destination.<\/span><\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2545221763\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2545221763-label\" class=\"accordion-title plain\" href=\"#accordion-item-politica-dei-resi\" aria-expanded=\"false\" aria-controls=\"accordion-2545221763-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Return Policy<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2545221763-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2545221763-label\">\n\t\t\t\n<p class=\"font_8 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\">According to the European Directive 2011\/83 the consumer has the right to give notice of withdrawal within 14 days after delivery, with us the days within which you can withdraw are 17, again starting from the date of delivery.<\/span><\/p>\n<p class=\"font_8 wixui-rich-text__text\"><br class=\"wixui-rich-text__text\" \/><span class=\"wixui-rich-text__text\">Send us an e-mail with a description of the problem to\u00a0<a class=\"wixui-rich-text__text\" href=\"mailto:info@cyl17.com\" data-auto-recognition=\"true\">info@cyl17.com<\/a> or request a return directly via the website.<\/span><\/p>\n<p class=\"font_8 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\">\u200b<\/span><\/p>\n<p class=\"font_8 wixui-rich-text__text\"><strong><span class=\"wixui-rich-text__text\">\u200b\u200b\u200b<\/span><\/strong><span class=\"color_43 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\"><strong>RETURN COSTS<\/strong>:<\/span><\/span><\/p>\n<p class=\"font_8 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\">- According to Article 67 of the Consumer Code, the direct costs of returning the goods to the sender shall be borne by the consumer, unless return free of charge is provided for in the general terms and conditions of sale.\u00a0<\/span><\/p>\n<p class=\"font_8 wixui-rich-text__text\"><br class=\"wixui-rich-text__text\" \/><strong><span class=\"color_43 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\">Shipping costs and return costs, what is the difference?\u00a0<\/span><\/span><\/strong><\/p>\n<p class=\"font_8 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\">The right of withdrawal provides that shipping costs are reimbursed in any case, while return costs are borne by the consumer<\/span><\/p>\n<p class=\"font_8 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\">When reference is made to shipping costs, this means the costs incurred by the consumer in receiving the product.<\/span><\/p>\n<p class=\"font_8 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\">These refer to standard delivery as stipulated in the sales contract, i.e. there is no obligation to reimburse the costs of faster or shorter delivery times.<br class=\"wixui-rich-text__text\" \/>Return costs, on the other hand, relate to the costs incurred by the consumer in returning the goods to the sender.<\/span><\/p>\n<p class=\"font_8 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\">Here again, a distinction must be made between return following withdrawal and return for defective products.<\/span><\/p>\n<p class=\"font_8 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\">The legislation recognises the consumer's right to withdraw from the purchase within 14 days of the purchase of the goods (in our case the days are 17), without having to provide any explanation.<\/span><\/p>\n<p class=\"font_8 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\">In this case, too, the consumer must pay the costs of return.<\/span><\/p>\n<p class=\"font_8 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\">It is different for defective products covered by a legal warranty, in which case the costs of return are borne by the seller.<br class=\"wixui-rich-text__text\" \/>\u00a0<\/span><\/p>\n<p class=\"font_8 wixui-rich-text__text\"><strong><span class=\"color_43 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\">What do we mean by \u201carticle verification\u201d?<\/span><\/span><\/strong><\/p>\n<p class=\"font_8 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\">\u200b<\/span><span class=\"wixui-rich-text__text\">When we receive the garment back (whether for a return or exchange), we will check the condition of the product.<br class=\"wixui-rich-text__text\" \/><br class=\"wixui-rich-text__text\" \/>The returned \u201cproduct\u201d must have these characteristics:<\/span><\/p>\n<ul>\n<li class=\"font_8 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\">\u200b<\/span><span class=\"wixui-rich-text__text\">must not have been used, washed or damaged;<\/span><\/li>\n<\/ul>\n<ul class=\"font_8 wixui-rich-text__text\">\n<li class=\"wixui-rich-text__text\">\n<p class=\"font_8 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\">must have labels, tags and complete packaging (boxes, brand material etc.), as per delivery.<\/span><\/p>\n<\/li>\n<\/ul>\n<p class=\"font_8 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\">\u200b<\/span><\/p>\n<h3 class=\"font_8 wixui-rich-text__text\"><strong><span class=\"wixui-rich-text__text\"><span class=\"color_43 wixui-rich-text__text\">IMPORTANT<\/span><\/span><\/strong><\/h3>\n<p class=\"font_8 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\">\u200b<\/span><span class=\"wixui-rich-text__text\">In the event that the item has been used, damaged or is missing part of the packaging, we will not be able to make any refund or exchange.<\/span><\/p>\n<p class=\"font_8 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\">Always check before requesting a return or exchange.<\/span><\/p>\n<h4 class=\"font_8 wixui-rich-text__text\"><strong><span class=\"wixui-rich-text__text\">\u200b<\/span><span class=\"color_43 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\">NOTE ON CUSTOMISED GARMENTS:<\/span><\/span><\/strong><\/h4>\n<p class=\"font_8 wixui-rich-text__text\"><strong><span class=\"wixui-rich-text__text\">\u200b\u200b<\/span><span class=\"wixui-rich-text__text\">Customised works are made especially for you, so they cannot be returned.<\/span><\/strong><\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1451362265\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1451362265-label\" class=\"accordion-title plain\" href=\"#accordion-item-metodi-pagamento\" aria-expanded=\"false\" aria-controls=\"accordion-1451362265-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Payment methods<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1451362265-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1451362265-label\">\n\t\t\t\n<div id=\"comp-m7khno7b\" class=\"ku3DBC zQ9jDz qvSjx3 Vq6kJx comp-m7khno7b wixui-rich-text\" data-testid=\"richTextElement\">\n<p class=\"font_2 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\">\u2013 <strong>Credit Card<\/strong> (VISA, Mastercard, American Express, etc.)<\/span><\/p>\n<\/div>\n<div id=\"comp-lwmdku8h\" class=\"MazNVa comp-lwmdku8h wixui-image\">\n<div class=\"j7pOnl\" data-testid=\"linkElement\"><img loading=\"lazy\" decoding=\"async\" id=\"img_comp-lwmdku8h\" class=\"BI8PVQ Tj01hh\" src=\"https:\/\/static.wixstatic.com\/media\/689270_28cc9e3f6a874cae846e6511af63fe07~mv2.png\/v1\/crop\/x_1,y_30,w_507,h_36\/fill\/w_584,h_43,al_c,lg_1,q_85,enc_avif,quality_auto\/Modalit%C3%A0%20di%20pagamento_Carte%20di%20credito%20.png\" alt=\"Payment methods Credit cards \" width=\"584\" height=\"43\" \/><\/div>\n<div data-testid=\"linkElement\"><\/div>\n<div data-testid=\"linkElement\">\u2013 <strong>Satispay<\/strong> e <strong>Stripe<\/strong><\/div>\n<\/div>\n<div id=\"comp-m7khor0q\" class=\"ku3DBC zQ9jDz qvSjx3 Vq6kJx comp-m7khor0q wixui-rich-text\" data-testid=\"richTextElement\">\n<p><span class=\"wixui-rich-text__text\">\u2013 <strong>PayPal<\/strong>\u00a0\u2013 If you select the PayPal option at checkout, you will be redirected to the PayPal website to log in and check the amount shown before clicking \u2018Pay now\u2019. Once the transaction is complete, you will be redirected back to the cyl17.com page. .<br class=\"wixui-rich-text__text\" \/><br class=\"wixui-rich-text__text\" \/>IMPORTANT : Please note that with PayPal payments, we are only allowed to send orders to the address specified in the PayPal account. For this reason, you must ensure that the delivery address and the PayPal address are the same, otherwise we will have to cancel the order.<br class=\"wixui-rich-text__text\" \/><br class=\"wixui-rich-text__text\" \/>\u2013 <strong>Bank transfer in advance<\/strong>\u00a0\u2013 In the case of payment by bank transfer in advance, the goods ordered will only be dispatched once the amount due has actually been credited to our account. The Customer must arrange to make a bank transfer for the amount specified in the order confirmation within three working days. The relevant details will be provided once the order has been placed<br class=\"wixui-rich-text__text\" \/><br class=\"wixui-rich-text__text\" \/>The payment transaction takes place on a secure page and uses SSL (Secure Socket Layer) certificates, a system that guarantees maximum security for online transactions. Credit card data is protected against unauthorised access by encrypted SSL data transfer, which is not accessible to third parties.<\/span><\/p>\n<\/div>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2403839021\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2403839021-label\" class=\"accordion-title plain\" href=\"#accordion-item-privacy\" aria-expanded=\"false\" aria-controls=\"accordion-2403839021-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Privacy<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2403839021-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2403839021-label\">\n\t\t\t\n<div id=\"comp-m7khno7b\" class=\"ku3DBC zQ9jDz qvSjx3 Vq6kJx comp-m7khno7b wixui-rich-text\" data-testid=\"richTextElement\">\n<p class=\"font_8 wixui-rich-text__text\"><strong><span class=\"wixui-rich-text__text\">What kind of information do we collect?<\/span><\/strong><\/p>\n<p class=\"font_8 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\">We receive, collect and store all information that you enter on our website or provide to us in any other way. We also collect the Internet Protocol (IP) address used to connect your computer to the Internet; access; <\/span><span class=\"wixui-rich-text__text\">email address; computer and connection information.<\/span><\/p>\n<p class=\"font_8 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\">We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information and methods used to navigate away from the page.<\/span><\/p>\n<p class=\"font_8 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\">We also collect personally identifiable information (including your name and email address).<\/span><\/p>\n<h4 class=\"font_4 wixui-rich-text__text\"><strong><span class=\"wixui-rich-text__text\">How do we collect information?<\/span><\/strong><\/h4>\n<p class=\"font_4 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\">When you fill in a contact form on our website or communicate it to us via e-mail, as part of the process, we collect personal information you provide us with such as your name and e-mail address.<\/span><\/p>\n<p class=\"font_4 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\">Your personal information will only be used for the specific reasons stated above.<\/span><\/p>\n<h4><\/h4>\n<h4 class=\"font_4 wixui-rich-text__text\"><strong><span class=\"wixui-rich-text__text\">Why do we collect this type of personal information?<\/span><\/strong><\/h4>\n<p class=\"font_4 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\"><span class=\"wixGuard wixui-rich-text__text\">\u200b<\/span><\/span><span class=\"wixui-rich-text__text\">We collect such personal and non-personal information for the following purposes:\u00a0<\/span><\/p>\n<ol>\n<li><span class=\"wixui-rich-text__text\">provide and manage the Services;\u00a0<\/span><span class=\"wixui-rich-text__text\">provide continuous assistance and technical support to our users;\u00a0<\/span><\/li>\n<li><span class=\"wixui-rich-text__text\">to be able to contact our visitors and users with general or personalised service notices and promotional messages;\u00a0<\/span><\/li>\n<li><span class=\"wixui-rich-text__text\">to create aggregate statistical data and other aggregated and\/or inferred non-personal information that we or our business partners may use to provide and improve our respective services;\u00a0<\/span><\/li>\n<li><span class=\"wixui-rich-text__text\">to comply with applicable laws and regulations<\/span><\/li>\n<\/ol>\n<p class=\"font_8 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\">\u00a0<\/span><\/p>\n<h4 class=\"font_4 wixui-rich-text__text\"><strong><span class=\"wixui-rich-text__text\">How do we store and use the personal information of visitors to your site?<\/span><\/strong><\/h4>\n<p class=\"font_4 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\">Our website is hosted on WordPress, which provides us with the online platform that enables us to showcase the work we produce. Your data may be stored using WordPress.com\u2019s data storage, databases and general applications. Your data is stored by them on secure servers, protected by firewalls.<\/span><\/p>\n<h4 class=\"font_4 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\">\u00a0<\/span><\/h4>\n<h4 class=\"font_4 wixui-rich-text__text\"><strong><span class=\"wixui-rich-text__text\">How do we communicate with site visitors?<\/span><\/strong><\/h4>\n<p class=\"font_4 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\">We may contact you to inform you about your account, to troubleshoot problems with your account, to poll you through surveys or questionnaires, to send you updates about our activities, our work or events in which we participate, as otherwise necessary we may contact you by email, phone, text message, wapp message and regular mail.<\/span><\/p>\n<h4 class=\"font_4 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\">\u00a0<\/span><\/h4>\n<h4 class=\"font_4 wixui-rich-text__text\"><strong><span class=\"wixui-rich-text__text\">Privacy Policy Updates<\/span><\/strong><\/h4>\n<p class=\"font_4 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\">We reserve the right to change this privacy policy at any time, so please check it frequently. Changes and clarifications will take effect immediately after they are posted on the website.<\/span><\/p>\n<p class=\"font_4 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\">If we make substantial changes to this policy, we will notify you that it has been updated so that you know what information we collect, how we use it and under what circumstances we use and\/or disclose it<\/span><\/p>\n<h4 class=\"font_4 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\">\u00a0<\/span><\/h4>\n<h4 class=\"font_4 wixui-rich-text__text\"><strong><span class=\"wixui-rich-text__text\">Questions and contact information<\/span><\/strong><\/h4>\n<p class=\"font_4 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\">If you wish to access, correct, amend or delete any personal information we have about you, you are invited to contact us at\u00a0<a class=\"wixui-rich-text__text\" href=\"mailto:info@cyl17.com\" data-auto-recognition=\"true\">info@cyl17.com<\/a>.<\/span><\/p>\n<h4 class=\"font_4 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\"><span class=\"wixGuard wixui-rich-text__text\">\u200b<\/span><\/span><\/h4>\n<\/div>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3305360739\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3305360739-label\" class=\"accordion-title plain\" href=\"#accordion-item-termini-e-condizioni\" aria-expanded=\"false\" aria-controls=\"accordion-3305360739-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Terms and Conditions<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3305360739-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3305360739-label\">\n\t\t\t\n<div id=\"comp-m7khno7b\" class=\"ku3DBC zQ9jDz qvSjx3 Vq6kJx comp-m7khno7b wixui-rich-text\" data-testid=\"richTextElement\">\n<h4 class=\"font_8 wixui-rich-text__text\"><strong><span class=\"color_43 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\">GENERAL INFORMATION<\/span><\/span><\/strong><\/h4>\n<p class=\"font_8 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\">These General Terms and Conditions of Sale relate to the purchase of CYL17 di Silvia Catalano P.I 04160300135 products made remotely via telematic network on\u00a0<a class=\"wixui-rich-text__text\" href=\"https:\/\/cyl17.com\/en\/\" target=\"_blank\" rel=\"noreferrer noopener\">www.cyl17.com<\/a> and hosted by WordPress.com<\/span><\/p>\n<p class=\"font_8 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\">Each purchase transaction shall be governed by the provisions of Legislative Decree No. 185\/99, Legislative Decree No. 206\/05; information directed to the conclusion of the contract shall be subject to Art. 12 of Legislative Decree No. 70\/03 and, as regards the protection of confidentiality, shall be subject to the provisions of Legislative Decree No. 196\/03.<\/span><\/p>\n<h4 class=\"font_8 wixui-rich-text__text\"><strong><span class=\"wixui-rich-text__text\">CONCLUSION OF CONTRACT AND ACCEPTANCE OF GENERAL TERMS AND CONDITIONS<\/span><\/strong><\/h4>\n<p class=\"font_8 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\">Contracts for the sale of products on CYL17 Shop are considered concluded when the purchase order placed by the customer is received by CYL17 di Silvia Catalano P.I. 04160300135 and accepted by the latter.<\/span><\/p>\n<p class=\"font_8 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\">\u200b<\/span><\/p>\n<h4 class=\"font_8 wixui-rich-text__text\"><strong><span class=\"wixui-rich-text__text\"><span class=\"color_43 wixui-rich-text__text\">PROCESSING OF PERSONAL DATA<\/span><\/span><\/strong><\/h4>\n<p class=\"font_8 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\"><span class=\"color_43 wixui-rich-text__text\">\u200b<\/span><\/span><span class=\"wixui-rich-text__text\">CYL17 di Silvia Catalano P.I 04160300135 pursuant to art. 13 of Legislative Decree 196\/2003, informs you that the personal and tax data acquired, even verbally, with reference to the business relationships established, provided directly by the interested parties, or otherwise acquired as part of the company's activity, shall be processed in compliance with the aforementioned legislation, including the confidentiality obligations provided for therein.<\/span><\/p>\n<p class=\"font_8 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\">\u200b<\/span><\/p>\n<h4 class=\"font_8 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\"><strong><span class=\"color_43 wixui-rich-text__text\">CUSTOMER OBLIGATIONS<\/span><\/strong>\u200b<\/span><\/h4>\n<p class=\"font_8 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\"><span class=\"color_43 wixui-rich-text__text\">\u200b<\/span><\/span><span class=\"wixui-rich-text__text\">The Customer is obliged, before submitting his purchase order, to read these general sales conditions carefully. Submitting the purchase order implies full knowledge and acceptance thereof. Finally, the Customer is obliged, once the on-line purchase procedure has been completed, to print and keep these general sales conditions, which have already been viewed and accepted during the conclusion of the contract.<\/span><\/p>\n<p class=\"font_8 wixui-rich-text__text\"><strong><span class=\"wixui-rich-text__text\">ORDER DEFINITION<\/span><\/strong><\/p>\n<p class=\"font_8 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\">By sending the order online, the Customer transmits to CYL17 di Silvia Catalano P.I 04160300135 a proposal to purchase the product and\/or products placed in the shopping cart.<\/span><\/p>\n<p class=\"font_8 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\">When the Customer places an online order for the products he or she has placed in the shopping cart, he or she agrees to purchase them at the price and under the terms indicated in these General Terms and Conditions of Sale.<\/span><\/p>\n<p class=\"font_8 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\">CYL17i di Silvia Catalano P.I 04160300135 shall notify the Customer of the acceptance and confirmation of the order.<\/span><\/p>\n<p class=\"font_8 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\">\u200b<\/span><\/p>\n<h4 class=\"font_8 wixui-rich-text__text\"><strong><span class=\"wixui-rich-text__text\"><span class=\"color_43 wixui-rich-text__text\">TERMS AND CONDITIONS OF PURCHASE<\/span><\/span><\/strong><\/h4>\n<p class=\"font_8 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\"><span class=\"color_43 wixui-rich-text__text\">\u200b<\/span><\/span><span class=\"wixui-rich-text__text\">The customer purchases the product, the specifications of which are set out online in the relevant product descriptions and technical data sheets, at the price stated therein, plus the delivery charges specified on the website. <\/span><\/p>\n<p class=\"font_8 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\">Before the purchase order is submitted, a summary is provided of the unit price of each selected product, the total cost when purchasing multiple products, and the relevant delivery charges.<\/span><\/p>\n<p class=\"font_8 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\">Once the purchase order has been submitted, the customer shall receive from CYL17 di Silvia Catalano P.I. 04160300135 an e-mail message confirming receipt of the purchase order and containing information on the main characteristics of the goods purchased, a detailed indication of the price, delivery costs, applicable taxes and means of payment, as well as a reference to the general terms and conditions and information on the existence of the right of withdrawal, the conditions and methods of its exercise displayed on the website.<\/span><\/p>\n<p class=\"font_8 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\">Following the approval of Law Decree No. 223 of 4 July 2006 \u201cmanoeuvre bis\u201d Art. 37 paragraphs 8 and 9, converted into Law 248 of 4 August 2006, which came into force on 12 August 2006, which reinstates the obligation to communicate the list of customers and suppliers when issuing invoices, and Law Decree 78 of 31 May 2010 converted into Law 122 of 30 July 2010, requires customers to communicate their VAT NUMBER and TAX ID in the appropriate fields on the site.<\/span><\/p>\n<p class=\"font_8 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\">\u200b<\/span><\/p>\n<h4 class=\"font_8 wixui-rich-text__text\"><span class=\"color_43 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\"><strong>PAYMENT<\/strong>\u00a0 \u200b<\/span><\/span><\/h4>\n<p class=\"font_8 wixui-rich-text__text\"><span class=\"color_43 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\">You can choose to pay by:\u200b<\/span><\/span><\/p>\n<ul>\n<li class=\"font_8 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\"><span class=\"color_43 wixui-rich-text__text\">\u200b<\/span><\/span><span class=\"wixui-rich-text__text\">PayPal<\/span><\/li>\n<\/ul>\n<ul class=\"font_8 wixui-rich-text__text\">\n<li class=\"wixui-rich-text__text\">\n<p class=\"font_8 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\">Should the consumer wish to pay by credit card, they may also use the payment procedure via PayPal, Stripe and Satispay, which are systems designed to ensure the confidentiality of the data provided by customers.<\/span><\/p>\n<\/li>\n<li class=\"wixui-rich-text__text\">\n<p class=\"font_8 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\">Credit Card<\/span><\/p>\n<\/li>\n<li class=\"wixui-rich-text__text\">\n<p class=\"font_8 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\">Bank Transfer<\/span><\/p>\n<\/li>\n<\/ul>\n<p class=\"font_8 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\">\u200b<\/span><\/p>\n<p class=\"font_8 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\">For all information and further Legal Agreements, please consult the website\u00a0<a class=\"wixui-rich-text__text\" href=\"http:\/\/www.paypal.com\/\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">www.paypal.com<\/a>\u00a0<a class=\"wixui-rich-text__text\" href=\"http:\/\/www.stripe.com\/\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">www.stripe.com<\/a><\/span><\/p>\n<p class=\"font_8 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\">You can choose your preferred payment method after entering your delivery address. The payment transaction takes place on a secure page and uses SSL (Secure Socket Layer) certificates, a system that guarantees maximum security for online transactions. Credit card data is protected from unauthorised access by encrypted SSL data transfer, which is not accessible to third parties.<\/span><\/p>\n<p class=\"font_8 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\">\u200b<\/span><\/p>\n<h4 class=\"font_8 wixui-rich-text__text\"><strong><span class=\"wixui-rich-text__text\"><span class=\"color_43 wixui-rich-text__text\">DELIVERY OF PRODUCTS<\/span><\/span><\/strong><\/h4>\n<p class=\"font_8 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\"><span class=\"color_43 wixui-rich-text__text\">\u200b<\/span><\/span><span class=\"wixui-rich-text__text\">The purchased goods, together with the relevant invoice, shall be delivered to the address specified by the customer when placing the order online, the invoice may also be sent in electronic format by email to the address that the customer will have provided when resetting the master data or filling in the data when placing the order\u00a0<\/span><\/p>\n<p class=\"font_8 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\">\u200b<\/span><\/p>\n<p class=\"font_8 wixui-rich-text__text\"><strong><span class=\"wixui-rich-text__text\"><span class=\"color_43 wixui-rich-text__text\">WE DELIVER WORLDWIDE<\/span><\/span><\/strong><\/p>\n<p class=\"font_8 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\">Deliveries are made from Monday to Friday during office hours, excluding public holidays. Orders received on public holidays will be taken on the next working day.<\/span><\/p>\n<p class=\"font_8 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\">The cost of shipping depends on the country of destination and the weight\/volume of the parcel. The customer can view the cost online at the end of the order, before confirming it.<\/span><\/p>\n<h4 class=\"font_8 wixui-rich-text__text\"><br class=\"wixui-rich-text__text\" \/><br class=\"wixui-rich-text__text\" \/><strong><span class=\"wixui-rich-text__text\"><span class=\"color_43 wixui-rich-text__text\">CUSTOMS DUTIES AND TAXES<\/span><\/span><\/strong><\/h4>\n<p class=\"font_8 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\">\u200b<\/span><span class=\"wixui-rich-text__text\">In case of shipment to a country outside the European Union, the goods may be subject to customs duties and possible sales taxes. Any additional charges for customs clearance shall be borne exclusively by the recipient. In the event of rejection of the goods by the customer or non-delivery for other reasons (e.g. incorrect address and\/or telephone number of the consignee; repeated absence of the consignee, etc.), the amount to cover the following costs will be withheld: \u201csending of goods\u201d + \u201creturn of goods\u201d + \u201ccustoms for return\u201d and charged to the consignee. Instead, the price of the goods shall be refunded.<\/span><\/p>\n<p class=\"font_8 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\">Customs duties and taxes, if any, vary according to the country of destination and are applied upon arrival of the goods in that country. For information on the amount of duties and taxes, if any, and how to clear goods through customs, please contact the relevant customs office in the country of destination.<\/span><\/p>\n<p class=\"font_8 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\">Any specific requirements should be submitted by the customer to CYL17 di Silvia Catalano P.I 04160300135<\/span><\/p>\n<p class=\"font_8 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\">\u200b<\/span><\/p>\n<h4 class=\"font_8 wixui-rich-text__text\"><strong><span class=\"wixui-rich-text__text\"><span class=\"color_43 wixui-rich-text__text\">RIGHT OF WITHDRAWAL<\/span><\/span><\/strong><\/h4>\n<p class=\"font_8 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\"><span class=\"color_43 wixui-rich-text__text\">\u200b<\/span><\/span><span class=\"wixui-rich-text__text\">The Purchaser shall in any case have the right to withdraw from the contract entered into, without penalty and without specifying the reason, within a period of 14 (fourteen) working days from the day of receipt of the purchased goods, except in the case of customised orders, with us the days are 17.<\/span><\/p>\n<p class=\"font_8 wixui-rich-text__text\"><br class=\"wixui-rich-text__text\" \/><span class=\"wixui-rich-text__text\">In the event that the trader has not fulfilled his obligations to provide information on the existence, modalities and timing of the return or withdrawal of the goods in the event of the exercise of the right of withdrawal referred to in Article 52 of the Consumer Code, the term for the exercise of the right of withdrawal shall be 0 (ninety) days and shall run from the day of receipt of the goods by the consumer.<br class=\"wixui-rich-text__text\" \/>If the Purchaser decides to avail himself of the right of withdrawal, he must notify the seller by e-mail at info@cyl17.com.<\/span><\/p>\n<p class=\"font_8 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\">\u200b<\/span><\/p>\n<p class=\"font_8 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\">For the purposes of exercising the right of withdrawal, the sending of the notice may validly be replaced by the return of the purchased goods, provided that it is within the same terms.<\/span><\/p>\n<p class=\"font_8 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\">\u200b<\/span><\/p>\n<p class=\"font_8 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\">The return of the goods shall in any case take place no later than 30 (thirty) days from the date of receipt of the goods.<\/span><\/p>\n<p class=\"font_8 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\">In any case, you will be entitled to a full refund of the price paid,<br class=\"wixui-rich-text__text\" \/>the goods must be returned undamaged and, in any case, in a normal state of preservation.<\/span><\/p>\n<p class=\"font_8 wixui-rich-text__text\"><br class=\"wixui-rich-text__text\" \/><span class=\"wixui-rich-text__text\">The Purchaser may not exercise this right of withdrawal for contracts for the purchase of sealed audiovisual products or computer software that have been opened by him, as well as goods made to measure or clearly customised or which, due to their nature, cannot be returned or are liable to deteriorate or alter rapidly, the supply of newspapers, periodicals and magazines, as well as goods whose price is linked to fluctuations in financial market rates that the trader is unable to control, and in any other case provided for in Article 55 of the Consumer Code.<br class=\"wixui-rich-text__text\" \/>The only costs payable by the consumer for the exercise of the right of withdrawal under this Article are the direct costs of returning the goods to the Supplier.<\/span><\/p>\n<p class=\"font_8 wixui-rich-text__text\"><br class=\"wixui-rich-text__text\" \/><span class=\"wixui-rich-text__text\">The Supplier shall refund the full amount paid by the Purchaser free of charge within 30 (thirty) days of receipt of the notice of withdrawal.<br class=\"wixui-rich-text__text\" \/>Upon receipt of the notice by which the Purchaser communicates the exercise of the right of withdrawal, the parties to this agreement are released from their mutual obligations, subject to the provisions of the preceding paragraphs of this article.<\/span><\/p>\n<p class=\"font_8 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\">\u200b<\/span><\/p>\n<p class=\"font_8 wixui-rich-text__text\"><strong><span class=\"wixui-rich-text__text\"><span class=\"color_43 wixui-rich-text__text\">PROCEDURE FOR EXERCISING THE RIGHT OF WITHDRAWAL<\/span><\/span><\/strong><\/p>\n<p class=\"font_8 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\"><span class=\"color_43 wixui-rich-text__text\">\u200b<\/span><\/span><\/p>\n<ul class=\"font_8 wixui-rich-text__text\">\n<li class=\"wixui-rich-text__text\">\n<p class=\"font_8 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\">The right of withdrawal is exercised by sending, within the aforementioned time limit, a written notice by e-mail to the e-mail address\u00a0<a class=\"wixui-rich-text__text\" href=\"mailto:info@cyl17.com\" target=\"_self\">info@cyl17.com<\/a>. or via the returns button on the website itself.<\/span><\/p>\n<\/li>\n<\/ul>\n<ul class=\"font_8 wixui-rich-text__text\">\n<li class=\"wixui-rich-text__text\">\n<p class=\"font_8 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\">If the goods have been delivered, the customer shall return them to CYL17 di Silvia Catalano P.I. 04160300135 within 15 (fifteen) working days from the date of delivery of the goods complete with all parts and any accessories or instruction manual and everything originally delivered to the customer; returns of damaged goods or goods with cut labels shall not be accepted.<\/span><\/p>\n<\/li>\n<\/ul>\n<ul class=\"font_8 wixui-rich-text__text\">\n<li class=\"wixui-rich-text__text\">\n<p class=\"font_8 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\">A copy of the electronic order receipt must be attached to the returned product.<\/span><\/p>\n<\/li>\n<\/ul>\n<p class=\"font_8 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\">\u200b<\/span><\/p>\n<h4 class=\"font_8 wixui-rich-text__text\"><strong><span class=\"wixui-rich-text__text\"><span class=\"color_43 wixui-rich-text__text\">NOTE ON CUSTOMISED PRODUCTS:<\/span><\/span><\/strong><\/h4>\n<p class=\"font_8 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\"><span class=\"color_43 wixui-rich-text__text\">\u200b<\/span><\/span><\/p>\n<p class=\"font_8 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\">Customised products are made especially for you, so they cannot be returned.<\/span><\/p>\n<p class=\"font_8 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\">\u200b<\/span><span class=\"wixui-rich-text__text\"><span class=\"color_43 wixui-rich-text__text\">Free return shipping with PayPal!<\/span><\/span><\/p>\n<ol>\n<li class=\"font_8 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\">\u200b<\/span><span class=\"wixui-rich-text__text\">Activate the\u00a0<a class=\"wixui-rich-text__text\" href=\"https:\/\/www.paypal.com\/it\/webapps\/mpp\/refunded-returns\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">PayPal refunded return service<\/a>\u00a0BEFORE making a purchase on CYL17<\/span><\/li>\n<li><span class=\"wixui-rich-text__text\">Buy by paying with PayPal.<\/span><\/li>\n<li><span class=\"wixui-rich-text__text\">If you change your mind and want to return the product, PayPal reimburses the return shipping costs in a few easy steps!<\/span><\/li>\n<\/ol>\n<p class=\"font_8 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\">\u200b<\/span><span class=\"wixui-rich-text__text\"><span class=\"color_43 wixui-rich-text__text\">It is a free service offered by PayPal: \u00a0<\/span><\/span><span class=\"wixui-rich-text__text\">\u200b<\/span><span class=\"wixui-rich-text__text\"><a class=\"wixui-rich-text__text\" href=\"https:\/\/www.paypal.com\/it\/webapps\/mpp\/refunded-returns\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">https:\/\/www.paypal.com\/it\/webapps\/mpp\/refunded-returns<\/a><\/span><\/p>\n<p class=\"font_8 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\">\u200b<\/span><span class=\"wixui-rich-text__text\">The User may receive up to 12 refunds per person. Only one refund per PayPal transaction code is permitted.<\/span><\/p>\n<p class=\"font_8 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\">The costs of returning the goods to CYL17 di Silvia Catalano P.I 04160300135 shall be borne by the customer.<\/span><\/p>\n<p class=\"font_8 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\">\u200b<\/span><span class=\"wixui-rich-text__text\">If the right of withdrawal is exercised by the customer in accordance with the provisions contained in this clause, CYL17 di Silvia Catalano P.I 04160300135 shall be obliged to reimburse the sums paid by the customer.<\/span><\/p>\n<p class=\"font_8 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\">\u200b<\/span><span class=\"wixui-rich-text__text\">In particular, CYL17 di Silvia Catalano P.I 04160300135 shall proceed free of charge with the transmission of the order to re-credit the full amount within 30 (thirty) days from the date on which it became aware of the customer's exercise of the right of withdrawal.<\/span><\/p>\n<p class=\"font_8 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\">\u200b<\/span><span class=\"wixui-rich-text__text\">This will be done by PayPal reimbursement where possible or by crediting the sum to the bank account indicated by the customer.<\/span><\/p>\n<p class=\"font_8 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\">\u200b<\/span><span class=\"wixui-rich-text__text\">CYL17 di Silvia Catalano P.I 04160300135 has the right to reject any product returned by means other than those specified above, as well as products for which the customer has not fully paid the return costs, or has not complied with the procedures and timeframes indicated for communicating the exercise of the right of withdrawal.<\/span><\/p>\n<p class=\"font_8 wixui-rich-text__text\"><span class=\"color_43 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\">\u200b<\/span><\/span><\/p>\n<h4 class=\"font_8 wixui-rich-text__text\"><span class=\"color_43 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\"><strong>REPLACEMENT OF AN ITEM DUE TO AN INCORRECT PURCHASE<\/strong><\/span><\/span><\/h4>\n<p class=\"font_8 wixui-rich-text__text\"><span class=\"color_43 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\">\u200b<\/span><\/span><span class=\"wixui-rich-text__text\">In the event that the customer has mistakenly purchased a product and needs to request a replacement (e.g. wrong shoe size, wrong size of an item of clothing) CYL17 is available to replace it\u00a0<\/span><span class=\"wixui-rich-text__text\">subject to the availability of the product in question (it should be noted that, in the case of hand-painted products, the customer cannot, of course, expect or demand a copy that is identical to the product originally purchased). <\/span><\/p>\n<p class=\"font_8 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\">All our products are hand-painted individually, so each one is different in its originality and uniqueness, even if they depict the same subject.<\/span><\/p>\n<p class=\"font_8 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\">\u200b<\/span><span class=\"wixui-rich-text__text\">Shipping costs for replacement: shipping costs in this case are borne by the customer, unless otherwise agreed upon with CYL17 staff. \u00a0<\/span><\/p>\n<p class=\"font_8 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\">\u200b<\/span><\/p>\n<p class=\"font_8 wixui-rich-text__text\"><strong><span class=\"wixui-rich-text__text\"><span class=\"color_43 wixui-rich-text__text\">EXPRESS TERMINATION CLAUSE<\/span><\/span><\/strong><\/p>\n<p class=\"font_8 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\"><span class=\"color_43 wixui-rich-text__text\">\u200b<\/span><\/span><span class=\"wixui-rich-text__text\">In the event of total or partial non-payment of the purchase price of the goods, CYL17 di Silvia Catalano P.I 04160300135 reserves the right to declare the purchase agreement terminated pursuant to and in accordance with article 1456 of the Civil Code by sending a written notice to the email address provided by the customer.<\/span><\/p>\n<p class=\"font_8 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\">\u200b<\/span><\/p>\n<p class=\"font_8 wixui-rich-text__text\"><strong><span class=\"wixui-rich-text__text\"><span class=\"color_43 wixui-rich-text__text\">COMPLAINTS<\/span><\/span><\/strong><\/p>\n<p class=\"font_8 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\"><span class=\"color_43 wixui-rich-text__text\">\u200b<\/span><\/span><span class=\"wixui-rich-text__text\">For any complaints or clarifications, the customer should write to the e-mail address\u00a0<a class=\"wixui-rich-text__text\" href=\"mailto:info@cyl17.com\" data-auto-recognition=\"true\">info@cyl17.com<\/a>.<\/span><\/p>\n<p class=\"font_8 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\">The customer will be contacted for clarification within 3 (three) working days of the request.<\/span><\/p>\n<p class=\"font_8 wixui-rich-text__text\"><strong><span class=\"wixui-rich-text__text\">\u200b<\/span><span class=\"wixui-rich-text__text\"><span class=\"color_43 wixui-rich-text__text\">APPLICABLE LAW AND JURISDICTION<\/span><\/span><\/strong><\/p>\n<p class=\"font_8 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\">All disputes arising from this contract shall be referred to a conciliation attempt at the Mediation Body of the Chamber of Commerce of Como and resolved according to the Conciliation Rules adopted by the same.<\/span><\/p>\n<p class=\"font_8 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\">If the Parties intend to bring the matter before the ordinary judicial authorities, the competent court shall be that of the place of residence or elective domicile of the consumer, which is mandatory pursuant to Art. 33(2)(u) of the Consumer Code.<\/span><\/p>\n<p class=\"font_8 wixui-rich-text__text\"><strong><span class=\"color_43 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\">POSTPONEMENT<\/span><\/span><\/strong><\/p>\n<p class=\"font_8 wixui-rich-text__text\"><span class=\"color_43 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\"><span class=\"wixGuard wixui-rich-text__text\">\u200b<\/span><\/span><\/span><span class=\"wixui-rich-text__text\">This contract is governed by Italian law.<\/span><\/p>\n<p class=\"font_8 wixui-rich-text__text\"><br class=\"wixui-rich-text__text\" \/><span class=\"wixui-rich-text__text\">19.2. Insofar as not expressly provided for herein, the rules of law applicable to the relationships and matters envisaged in this contract shall apply, in particular Article 5 of the 1980 Rome Convention.<\/span><\/p>\n<p class=\"font_8 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\">19.3 Pursuant to Art. 60 of the Consumer Code, the provisions contained in Part III, Title III, Chapter I of the Consumer Code are hereby expressly referred to.<\/span><\/p>\n<p class=\"font_8 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\">\u200b<\/span><\/p>\n<\/div>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2160825753\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2160825753-label\" class=\"accordion-title plain\" href=\"#accordion-item-faq\" aria-expanded=\"false\" aria-controls=\"accordion-2160825753-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>FAQ<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2160825753-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2160825753-label\">\n\t\t\t\n<div id=\"comp-m7khno7b\" class=\"ku3DBC zQ9jDz qvSjx3 Vq6kJx comp-m7khno7b wixui-rich-text\" data-testid=\"richTextElement\">\n<div id=\"comp-mk1hjiwt\" class=\"ku3DBC zQ9jDz qvSjx3 Vq6kJx comp-mk1hjiwt wixui-rich-text\" data-testid=\"richTextElement\">\n<p class=\"font_8 wixui-rich-text__text\" style=\"text-align: center\"><strong><span class=\"wixui-rich-text__text\"><span class=\"color_36 wixui-rich-text__text\">Got a doubt? Take a look at our frequently asked questions: you might find the answer you're looking for right away!<\/span><\/span><\/strong><\/p>\n<\/div>\n<div id=\"comp-m5h1w5lz\" class=\"M7AL1H comp-m5h1w5lz wixui-video-box\" data-audio=\"off\" data-has-play=\"\" data-playing=\"\" data-can-play=\"\">\n<div class=\"K0b3At\" role=\"button\" aria-label=\"Video_Ma_se_lavo_Joker_Phoenix.mp4 Play video\">\n<div id=\"bgLayers_comp-m5h1w5lz\" class=\"MW5IWV bno0bO\" data-hook=\"bgLayers\" data-motion-part=\"BG_LAYER comp-m5h1w5lz\">\n<div id=\"bgMedia_comp-m5h1w5lz\" class=\"VgO9Yg\" data-motion-part=\"BG_MEDIA comp-m5h1w5lz\"><img loading=\"lazy\" decoding=\"async\" id=\"comp-m5h1w5lz_img\" class=\"Z_wCwr Jxk_UL bgVideoposter yK6aSC Tj01hh aligncenter\" src=\"https:\/\/static.wixstatic.com\/media\/689270_f11b7b024aed40fd878a4dc3452cd7d6f000.jpg\/v1\/fill\/w_697,h_543,al_c,q_85,usm_0.66_1.00_0.01,enc_avif,quality_auto\/689270_f11b7b024aed40fd878a4dc3452cd7d6f000.jpg\" alt=\"\" width=\"697\" height=\"543\" \/><\/div>\n<\/div>\n<\/div>\n<div class=\"\" data-mesh-id=\"comp-m5h1w5lzinlineContent\" data-testid=\"inline-content\">\n<div data-mesh-id=\"comp-m5h1w5lzinlineContent-gridContainer\" data-testid=\"mesh-container-content\">\n<div id=\"comp-m5h1w5s2\" class=\"comp-m5h1w5s2\">\n<div class=\"RMkeXU\">\n<div class=\"nWh_dn\" data-testid=\"pause-icon\"><\/div>\n<div id=\"play-comp-m5h1w5s2\" class=\"AEWcAU wixui-vector-image\" data-testid=\"play-icon\">\n<div class=\"VDJedC l4CAhn AEWcAU\" data-testid=\"svgRoot-play-comp-m5h1w5s2\"><\/div>\n<\/div>\n<\/div>\n<\/div>\n<div id=\"comp-m5h1w5sd\" class=\"PZw00o comp-m5h1w5sd\" role=\"button\" aria-label=\"Mute audio\" data-testid=\"vb-audio\" data-audio-mute=\"\">\n<div id=\"audioOn-comp-m5h1w5sd\" class=\"LovKv4 Igcjov wixui-vector-image\">\n<div class=\"VDJedC l4CAhn Igcjov\" data-testid=\"svgRoot-audioOn-comp-m5h1w5sd\"><\/div>\n<\/div>\n<div id=\"audioOff-comp-m5h1w5sd\" class=\"LovKv4 iuf0mL wixui-vector-image\">\n<div class=\"VDJedC l4CAhn iuf0mL\" data-testid=\"svgRoot-audioOff-comp-m5h1w5sd\"><\/div>\n<\/div>\n<\/div>\n<div data-mesh-id=\"comp-m5h1w5lzinlineContent-wedge-3\"><\/div>\n<\/div>\n<\/div>\n<\/div>\n<div id=\"comp-m2m1je5b\" class=\"ku3DBC zQ9jDz qvSjx3 Vq6kJx comp-m2m1je5b wixui-rich-text\" data-testid=\"richTextElement\">\n<p class=\"font_0 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\"><strong style=\"color: #555555\">Q: <\/strong><strong>Can hand-painted items of clothing (T-shirts, sweatshirts, jackets, etc.) be washed?<\/strong><\/span><\/p>\n<p class=\"font_0 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\">A:<strong>YES<\/strong><\/span><\/p>\n<p class=\"font_0 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\">They can be washed either by hand or in the washing machine on a gentle cycle at a maximum temperature of 40\u00b0, turned inside out.<\/span><\/p>\n<\/div>\n<\/div>\n<p><span class=\"wixui-rich-text__text\"><strong style=\"color: #555555\">Q: <\/strong><strong>Can hand-painted items of clothing (T-shirts, sweatshirts, jackets, etc.) be ironed?<\/strong><\/span><\/p>\n<p class=\"font_0 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\">A:<strong>YES<\/strong><\/span><\/p>\n<p class=\"font_0 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\">They can be ironed without any problems, either inside out or right side out, by placing a piece of cotton fabric or a sheet of baking paper between the garment and the design.\u00a0<\/span><\/p>\n<div id=\"comp-m7khno7b\" class=\"ku3DBC zQ9jDz qvSjx3 Vq6kJx comp-m7khno7b wixui-rich-text\" data-testid=\"richTextElement\">\n<div id=\"comp-m2m1je5b\" class=\"ku3DBC zQ9jDz qvSjx3 Vq6kJx comp-m2m1je5b wixui-rich-text\" data-testid=\"richTextElement\">\n<p class=\"font_0 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\">\u200b\u200b<\/span><\/p>\n<p class=\"font_0 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\"><strong style=\"color: #555555\">Q:<\/strong>\u200b\u200b<\/span><span class=\"wixui-rich-text__text\">\u200b\u200b<\/span><span class=\"wixui-rich-text__text\">\u200b\u200b<\/span><span class=\"wixui-rich-text__text\">\u200b\u200b<\/span><span class=\"wixui-rich-text__text\">\u200b\u200b<\/span><span class=\"wixui-rich-text__text\">\u200b\u200b<\/span><span class=\"wixui-rich-text__text\">\u200b\u200b<\/span><span class=\"wixui-rich-text__text\">\u200b\u200b<\/span><span class=\"wixui-rich-text__text\">\u200b\u200b<\/span><span class=\"wixui-rich-text__text\">\u200b\u200b<\/span><span class=\"wixui-rich-text__text\">\u200b\u200b<\/span><span class=\"wixui-rich-text__text\">\u200b\u200b<\/span><span class=\"wixui-rich-text__text\">\u200b\u200b<\/span><span class=\"wixui-rich-text__text\">\u200b\u200b<\/span><span class=\"wixui-rich-text__text\">\u200b\u200b<\/span><span class=\"wixui-rich-text__text\">\u200b\u200b<\/span><span class=\"wixui-rich-text__text\">\u200b\u200b<\/span><span class=\"wixui-rich-text__text\">\u200b\u200b<\/span><span class=\"wixui-rich-text__text\">\u200b\u200b<\/span><span class=\"wixui-rich-text__text\">\u200b\u200b<\/span><span class=\"wixui-rich-text__text\">\u200b<\/span><span class=\"wixui-rich-text__text\">\u200b <strong>Hand-painted items of clothing (T-shirts, sweatshirts, jackets, etc.) can be worn <\/strong><\/span><strong><span class=\"wixui-rich-text__text\">tumble dryer?<\/span><\/strong><\/p>\n<p class=\"font_0 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\">A:<strong> NO<\/strong><\/span><\/p>\n<p class=\"font_0 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\">The use of a tumble dryer is strongly discouraged (even by the dye manufacturers) as the high temperatures could cause irreversible damage to the design.<\/span><\/p>\n<p class=\"font_0 wixui-rich-text__text\"><br class=\"wixui-rich-text__text\" \/>\u00a0<br class=\"wixui-rich-text__text\" \/><span class=\"wixui-rich-text__text\"><strong style=\"color: #555555\">Q:<\/strong>\u200b\u200b\u200b\u200b\u200b\u200b\u200b\u200b\u200b\u200b\u200b\u200b\u200b\u200b\u200b\u200b\u200b\u200b\u200b\u200b\u200b\u200b\u200b\u200b\u200b\u200b\u200b\u200b\u200b\u200b\u200b\u200b\u200b\u200b\u200b\u200b\u200b\u200b\u200b\u200b\u200b\u200b <strong>What sort of colours do you use?<\/strong><\/span><\/p>\n<p class=\"font_0 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\">A: We use specific colours depending on the garment or product to be painted or personalised:<\/span><\/p>\n<ul>\n<li class=\"font_0 wixui-rich-text__text\">for Made in Italy fabrics on T-shirts, sweatshirts, jackets, denim, shoes, rucksacks, caps, shorts\u2026<\/li>\n<li class=\"font_0 wixui-rich-text__text\">for leather jackets and waistcoats, rucksacks, bags, accessories, shoes\u2026<\/li>\n<li class=\"font_0 wixui-rich-text__text\">acrylics on canvas or wood panels<\/li>\n<li>oil, charcoal and watercolour on card, and paintings on canvas<\/li>\n<\/ul>\n<p><span class=\"color_36 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\"><strong style=\"color: #555555\">Q:<\/strong>\u200b\u200b\u200b\u200b\u200b\u200b\u200b\u200b\u200b\u200b\u200b\u200b\u200b\u200b\u200b\u200b\u200b\u200b\u200b\u200b\u200b\u200b\u200b\u200b\u200b\u200b\u200b\u200b\u200b\u200b\u200b\u200b\u200b\u200b\u200b\u200b\u200b\u200b\u200b\u200b\u200b\u200b <strong>Can I order a customised product?<\/strong><\/span><\/span><\/p>\n<p class=\"font_0 wixui-rich-text__text\"><br class=\"wixui-rich-text__text\" \/><span class=\"wixui-rich-text__text\">A: <strong>YES<\/strong> <\/span><\/p>\n<p class=\"font_0 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\">We can personalise any item of clothing, shoes, bags, accessories, jewellery, paintings\u2026.<br class=\"wixui-rich-text__text\" \/>You can request a customisation by contacting us directly via our website by clicking the \u201cCustomisations\u201d button, or via email, WhatsApp, telephone, social media, or simply by filling in the contact form directly on the website (Contact page).<\/span><\/p>\n<p class=\"font_0 wixui-rich-text__text\"><br class=\"wixui-rich-text__text\" \/><br class=\"wixui-rich-text__text\" \/><span class=\"wixui-rich-text__text\"><strong><span class=\"color_36 wixui-rich-text__text\"><strong style=\"color: #555555\">Q: <\/strong><\/span>Do you offer home delivery?<\/strong><\/span><\/p>\n<p><span class=\"wixui-rich-text__text\">A: <strong>YES<\/strong><\/span><\/p>\n<p><span class=\"wixui-rich-text__text\">A: We deliver both within Italy and abroad via courier.<\/span><\/p>\n<p><span class=\"wixui-rich-text__text\"><strong><span class=\"color_36 wixui-rich-text__text\"><strong style=\"color: #555555\">Q: How can I pay for my order?<\/strong><\/span><\/strong><br class=\"wixui-rich-text__text\" \/><\/span><\/p>\n<p><span class=\"wixui-rich-text__text\">A: You can pay by bank transfer, credit card, PayPal, Satispay and Stripe.<br class=\"wixui-rich-text__text\" \/>If you wish, you can also pay in instalments<\/span><\/p>\n<p><span class=\"wixui-rich-text__text\"><strong><span class=\"color_36 wixui-rich-text__text\"><strong style=\"color: #555555\">Q: <\/strong><\/span><\/strong><\/span><strong><span class=\"wixui-rich-text__text\">Is it possible to return a product?<\/span><\/strong><\/p>\n<p class=\"font_0 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\">A: You can only return a product if it is not an item of clothing <strong>CUSTOMISED<\/strong> provided you pay the postage costs for the return, and only if the product has not been used and is still in its original packaging with the original labels attached.<\/span><\/p>\n<p class=\"font_0 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\">\u200b<\/span><\/p>\n<p class=\"font_0 wixui-rich-text__text\"><strong><span class=\"wixui-rich-text__text\"><span class=\"color_36 wixui-rich-text__text\"><strong style=\"color: #555555\">Q: <\/strong><\/span>Can I exchange a hand-painted item of clothing that I bought in the wrong size?<\/span><\/strong><\/p>\n<p class=\"font_0 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\">\u200bA:<\/span><span class=\"wixui-rich-text__text\">\u00a0<strong>YES<\/strong><\/span><\/p>\n<p><span class=\"wixui-rich-text__text\">A hand-painted item of clothing may only be replaced:<\/span><\/p>\n<ul>\n<li><span style=\"color: #555555\">if <strong>NOT<\/strong> It is a garment <strong>CUSTOMISED<\/strong><\/span><\/li>\n<li>if it has not been worn, except to try it on<\/li>\n<li>if it has its labels and original packaging<\/li>\n<li><span style=\"color: #555555\">Bearing in mind that, as these are hand-drawn and hand-painted works, the customer\/client cannot expect or demand a copy identical to the product originally purchased; all our products are hand-painted individually and are therefore all different in their originality and uniqueness, even if they depict the same subject<\/span><\/li>\n<li><span style=\"color: #555555\">If you pay the return postage costs (both for returning the item to us and for the dispatch of the new item to you), the timeframe will depend on the availability of the item in question.<\/span><\/li>\n<\/ul>\n<p>However, we can assess each case individually and consider an alternative that is acceptable to both parties.<\/p>\n<p class=\"font_0 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\">\u200b<\/span><\/p>\n<\/div>\n<\/div>\n\t\t<\/div>\n\t<\/div>\n\t\n<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<style>\n#row-139740856 > .col > .col-inner {\n  padding: 40px 40px 40px 40px;\n  background-color: rgb(255,255,255);\n}\n<\/style>\n<\/div>\n\t\t<\/div>\n\n\t\t\n<style>\n#section_751298670 {\n  padding-top: 50px;\n  padding-bottom: 50px;\n  background-color: rgb(0,0,0);\n}\n<\/style>\n\t<\/section>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-blank.php","meta":{"_joinchat":[],"footnotes":""},"class_list":["post-292","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/cyl17.com\/en\/wp-json\/wp\/v2\/pages\/292","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/cyl17.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/cyl17.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/cyl17.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/cyl17.com\/en\/wp-json\/wp\/v2\/comments?post=292"}],"version-history":[{"count":45,"href":"https:\/\/cyl17.com\/en\/wp-json\/wp\/v2\/pages\/292\/revisions"}],"predecessor-version":[{"id":2250,"href":"https:\/\/cyl17.com\/en\/wp-json\/wp\/v2\/pages\/292\/revisions\/2250"}],"wp:attachment":[{"href":"https:\/\/cyl17.com\/en\/wp-json\/wp\/v2\/media?parent=292"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}